Return & Refund Policy

Last updated: 2025/01/12

At Nadgio, your satisfaction is our priority. If you are not entirely happy with your purchase, we are here to help.

You have 14 days from the date you receive your item to request a return.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Items that are damaged due to misuse or improper care are not eligible for return.

To initiate a return, please contact us at support@nadgio.com with your order number and reason for return. We will guide you through the process.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5 to 10 business days.

Please note: Shipping costs are non-refundable. If you received free shipping, the actual cost may be deducted from your refund.

We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at your@email.com.

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost returns.

If you have any questions about your return or refund, contact us at support@nadgio.com.